Support
One address, answered by the person who built the product.
info@sightwick.com. We answer within one working day, usually the same day. Working days are Monday to Friday, Dutch time.
Or write it here
Same inbox, same answer time.
What to send along
So we can help at once, put in the email:
- the domain of the site it is about
- the screen you were on (for example Live events or Attribution) and what you expected to see
- the time it happened, so we can find it in the logs
- a screenshot if it is about what a screen shows
Never send passwords, access tokens or API keys by email. If a connection needs new keys, you paste them yourself on the Settings screen in your dashboard.
Something is not being counted
Open Live events in your dashboard, do the action on your own site (send a test quote request, click the phone number) and press Refresh. If the row appears, the measurement works and the question is about attribution or sending; if it does not appear, tell us the domain and the time and we look at the collector log.
Other ways
- Log in to your dashboard
- Set up a call if you would rather talk it through
- Billing questions, invoices and cancelling: the same email address; you can also cancel through the Manage subscription link in the footer once you subscribe
- Privacy statement and terms of service
Who you are writing to
Sightwick, the sole proprietorship of Nick van der Zwart, KvK 88503402, Amstelhof 77, 2262 EG Leidschendam, the Netherlands.